Who we are
Our website address is: https://ewaangalleries.co.za.
This Privacy Policy covers how EWAAN Galleries (also “we” or “us”) collects, uses, retains, processes, discloses, and transfers Personal Information on this website or our mobile applications EWAAN Galleries Coin Details (together the “Site” or the “Website”).
Personal Information includes information about you that is personally identifying such as your name, email address, postal address, and phone number, and which is not otherwise publicly available. Personal Information may include other types of information depending on the legal definition that applies to your physical location. Only the legal definition of Personal Information that applies in your location will apply to you under this Privacy Policy.
Agreement
By using the website and by providing information to the website, you accept and hereby expressly consent to our collection, use, retention, processing, disclosure, and transfer, including cross-border transfer, of your Personal Information by the terms of this Privacy Policy.
This Privacy Policy may change from time to time, so please check back periodically to check the most recent modification date to ensure that you are aware of any changes in our processing of your Personal Information. Your continued use of the website, our products, or services after any changes signifies your express consent to any such changes. If you do not agree to such changes, you must immediately stop using the website.
Information Collection and Use; Choice and Consent
You may browse the website and access certain services, such as educational resources, chats, and message boards, without signing up for membership or providing us with information, although your IP address will be collected when you browse the website. If you wish to access our members-only features and content (“Members-Only Services”), you must register for membership and provide the requested information, which includes Personal Information. Providing Personal Information to use or access any of the Members-Only Services, and to access other services which request your Personal Information, is completely voluntary and is by opt-in only. If you do not opt-in, you will not be able to access certain features and services on the Site, and you will not be able to participate in Members-Only Services. By opting in to provide Personal Information, you are providing your voluntary and express consent to the collection, use, retention, processing, transfer, and disclosure, including international transfer and disclosure, of your Personal Information as explained in this Privacy Policy.
When you register for a free membership, we collect your first and last name, country, display name, email address, and password. When you register for a paid membership, we also collect your credit card number, credit card expiration date, CVV, billing postal code, billing street address, shipping address, and phone number.
When you log in, we collect your username and password. We use this information to create and manage your account and your member profile, to contact you about your account and submissions, and to send you email newsletters, promotional emails, and other promotional materials if you have opted in to receive them. We may in the future use your Personal Information to send text messages or push notifications relating to our services and your account.
When you contact us for information or support through the Contact Us page, by email, or by clicking on a service email address, we collect your email address, name, and phone number to respond to you.
When you enter your email address, first and last name, mailing address, and/or telephone number through a EWAAN Galleries “landing page” and/or in connection with a contest or promotion, we collect that information to send you email newsletters, promotional emails, other promotional materials, and/or prize materials.
When you submit an item for grading or other purposes, we collect your name, phone number, email, postal address, and payment information including a credit card number. We use this information to contact you about your submission, to process your transaction, to provide the services you request, and to return your submission to you once grading and other requested services are completed.
Protection of Your Information
We will take appropriate technical and organizational safeguards to protect Personal Information from theft, other loss, misuse, and any unauthorized access, copying, collection, use, disclosure, alteration, or destruction. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain Personal Information for as long as necessary to provide our services. We will retain and use Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information Sharing and Disclosure
Information that is collected by the Website may be disclosed in the following ways:
- Information may be disclosed to affiliates in the Certified Collectibles Group of companies for internal purposes;
- Non-personal information and de-identified aggregate information may be disclosed to Google Analytics or other third parties; and
- Personal Information may be disclosed to third parties as necessary to enable us to provide the Services and to perform telemarketing and direct marketing on our behalf (our “Subcontractors”). For example, we disclose Personal Information to Authorize.net, our payment provider, to enable them to process your membership payments. The Authorize.net privacy policy is available at www.authorize.net/company/privacy/. Our Subcontractors are contractually obligated to maintain the confidentiality of your Personal Information consistent with the terms of this Policy and to comply with the applicable data protection laws.
We will disclose your information in response to valid legal processes, for example, in response to a court order, a subpoena, or other legal request for information, and/or to comply with applicable legal and regulatory reporting requirements. We also may disclose your information in response to a law enforcement agency’s request or another request for information from the U.S. or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to verify or enforce compliance with our policies and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.
In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with Ewaangalleries or our other business units. You will be notified in advance of any rights you may have to block or object to this transfer of your information.
Links to Other Sites; Transactions with Third Parties
The Site may contain links to other sites that are not owned or controlled by Ewaangalleries. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. Our Privacy Policy applies only to information collected by our Site and Services.
Ewaangalleries is not responsible for and will not be a party to any transactions between you and a third-party provider of products, information, or services. Ewaangalleries does not monitor such transactions or ensure the confidentiality of your Personal Information, including credit card information, for any third-party transaction. Any separate charges or obligations you incur in your dealings with these third parties linked to the Site are solely your responsibility.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact Us About Complaints, Questions, or Notices relating to this Privacy Policy
Ewaangalleries commits to resolving complaints about your privacy and our collection or use of your Personal Information. If you believe your privacy rights have been violated or you disagree with any action Ewaangalleries has taken about your Personal Information you may file a complaint with Ewaangalleries by emailing us at ewaangalleries@gmail.com
If you have questions or suggestions or wish to correct your Personal Information, please email us at ewaangalleries@gmail.com
You may contact us at:
Privacy Officer
Dock Road. Waterfront. Cape Town
Email: ewaangalleries@gmail.com
By Phone: +27 82 890 888 0